Dave's Rewards Terms & Conditions

About Dave’s Rewards

• Dave’s Rewards is the loyalty programme operated by Food Discoveries (M) Sdn Bhd, trading as Dave’s Deli Malaysia, powered by Simple Loyalty.

• By registering for Dave’s Rewards, members agree to these Terms & Conditions and any additional terms applicable to individual rewards or promotions.

• Dave’s Deli may offer membership benefits including points, food rewards, cash rebates, birthday rewards, promotional rewards and other member benefits from time to time.

• Dave’s Rewards is currently available at participating Dave’s Deli Malaysia outlets.

• Dave’s Deli Express outlets operating under Foodle stores are excluded unless otherwise stated.

Dave's Membership:

• Details required: Name, Phone Number, Birthday and Email.

• Free to join for individuals with a valid Malaysia mobile number.

• Each mobile number may be registered to only one (1) Membership account.

• Membership details are personal and not transferable to other people.

• Membership privileges is only applicable at main Dave's Deli outlet. Not applicable at Dave's Deli Express at Foodle stores.

• Only Name and Email can be changed by member. For Birthday and Phone number, kindly email us at info@davesdeli.com.my with the supporting documents for changes.

Dave's Points Collection:

• Every RM1 spent = 1 point

• Phone number is required for a successful points collection.

• Points are valid for 12 months from the date they are earned.

• Points collection is based on the final amount paid by member (inclusive of applicable taxes).

• Points are not transferable between members.

• Points are not exchangeable with cash or any other items.

• Split bills: When multiple members dine together and choose to split the bill, each member is eligible to earn points based on the amount they personally pay.

• Points collections are only applicable for dine-in & takeaway orders. Excluding GrabFood (delivery or self-pickup), bulk orders, private events and any other form of ordering.

• Points collection are awarded during the bill payment only. Points cannot be collected after leaving the store.

Dave's Reward Redemption:

The general terms & conditions for any redemption is as below:

• Members must have sufficient points available before redeeming any additional rewards.

• Only 1 (ONE) reward is allowed per bill, per member.

• Dave's Reward redemption is allowed for both dine-in and takeaway order only.

• Members should only press Redeem when they are at the outlet and ready to make payment. The valid redemption code must be shown to the cashier before payment.

• The required points will be deducted following successful redemption.

• Rewards are not transferable between members.

• Dave's Rewards are not exchangeable with cash or any other items, it is solely based on the specific type of reward that member wants to redeem.

• Dave's Reward is only redeemable at any main Dave's Deli outlets. Not redeemable at any Dave's Deli Express at Foodle stores.

• Not stackable with any other Dave's Deli vouchers, promotions, third party promotions, gift vouchers or discount such as GrabFood Dine-Out discount.

• Any reward redemption that has been redeemed and deducted is non-refundable and cannot be reinstated.

• Any forgotten reward cannot be redeemed after final bill has been paid. No bill cancellation is allowed.
  

There's 2 different types of rewards that can be redeemed with the accumulated points, which is item reward and cash rebate reward.

1. Item reward: Subject to the outlet stock availability. Best to check before redemption.

2. Cash rebate reward: Any unused value from the cash rebate is not refundable and cannot be exchanged for cash.

Points and Rewards have no cash value and cannot be exchanged with cash. Cash rebate and item rewards can only be used as a discount on an eligible bill.

Weekends and Public Holidays

• Dave’s Rewards may be used on weekends and public holidays unless the individual reward or promotion states otherwise.

• Certain promotional campaigns may carry specific redemption dates or excluded periods.

Technical Issues

• Dave’s Deli will take reasonable steps to maintain the availability of Dave’s Rewards.

• Temporary interruptions may occur because of maintenance, telecommunications issues, payment processing issues or third party service interruptions.

• Where a verified technical issue affects a legitimate transaction, Dave’s Deli may review the transaction and make an appropriate adjustment.

Misuse of Dave’s Rewards

• Members must not attempt to obtain points or rewards through fraudulent, dishonest or unauthorised transactions.

• Dave’s Deli may investigate suspicious account or transaction activity.

• Incorrectly or fraudulently obtained points or rewards may be removed following verification.

• Accounts may be suspended or terminated where serious or repeated misuse is established.

  
  

Changes to Dave’s Rewards

Dave’s Deli may update the programme, available rewards, earning rates, redemption requirements, participating outlets or these Terms & Conditions where reasonably necessary. Where a change materially affects members, reasonable steps will be taken to communicate the change through the website, membership platform, SMS, email or another appropriate channel where practicable.

Personal Data

Personal information collected through Dave’s Rewards and Simple Loyalty will be handled in accordance with Malaysian personal data protection requirements.

Consumer Rights

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights that cannot lawfully be excluded under applicable Malaysian law.

Contact Us

For assistance with Dave’s Rewards, points or membership accounts, contact: info@davesdeli.com.my